|
|
Context
- After the implementation rush, many ISO 9001 management systems are looking for a second breath, generally on two axes:
simplification & efficiency
- In parallel, the actors of these systems (quality managers, process owners, auditors) are getting more professional
- The training needs are moving: instead of basic principles, time is
now to best practices allowing to improve one’s system in a targeted way
Objectives
The objectives of the course are to
- Improve control on ISO 9001 elements that generally generate most difficulties: e.g
processes, indicators, management review, management of
competences, satisfaction monitoring, internal audits, …
- Bring, thanks case studies and standard answers, simple, efficient and
directly transposable concept, models and tools
- Improve the management system return on investment and the confidence and
expectation level placed in it
- Engage the turn towards best practices
The objectives of the course are not to
- Browse systematically all requirements of the standard
- Stick for long sessions on theory
- Lock the thinking and the system with complicated tools
Train to audit techniques and procedures (dealt with in another course)
Concept
- Course based on ISO 9001 and 9004 standards
- Sessions targeted on best practices, with case studies and examples
- Course addressing management systems professionals: quality,
environment, health & safety or food safety managers,
auditors of authorities or certification bodies, consultants
- 100% per distance pedagogical approach, with online tutorate
|
Course structure
|
Module |
Sessions |
N° hours |
1 - Introduction |
- KS-1 Introduction to the course
- Ae-01 Development of ISO 9000 standards and management
- Q-1.1-01 Transition to ISO 9001:2008
|
8 h |
2 – Processes & Indicators |
- Q-4.1-04 Process map and process sheet
- Q-4.1-01 Processes - manixa, a solution to address the ISO requirements
- Q-4.1-05 Process mapping and organigram
- Q-4.1-02 Performance indicators – Categories & examples
- Q-4.1-03Analyse & develop indicators
|
18 h |
3 – System documentation |
- Q-4.2-01 Self-supporting forms 1
- Q-4.2-02Analyse formalisation needs
|
6 h |
4 – Management responsibility |
- Q-5.2-01 Needs & expectations of interested parties
- Q-5.2-02 Survey - PESTE
- Q-5.2-02 SWOT, PESTE & Strategies
- Q-5.3-02 Personality & values of the company
- Q-5.3-01 Mission & Policy – Case studies
- Q-5.4-01 Objectives planning
- Q-5.6-01 Management review - Principles & Case studies
- Q-5.6-02 Management review - FAQ & Findings
- Q-5.6-03 Management review & Quality Principles
|
22.5 h |
|
5 – HR & Competences
|
- Q-6.2-01 HR & Competences management – Self-assessment
- Q-6.2-02 Specification & categories of competences
|
4.5
h
|
|
6 – Monitoring & Improvement
|
- Q-8.2-01 Internal audit: best practices
- Q-8.2-02 Internal audit: Minimal requirements – Case studies
- Q-8.2-03 Client requirements and means to monitor their satisfaction
- Q-8.4-01 Construct a process scorecard
- Q-8.4-02 Compare process and balanced scorecard
|
20 h
|
|
7 – Quality tools
|
- T-00 Introduction to the quality tools
- T-02 Brainstorming & Affinity diagram
- T-03 Introduction to Ishikawa diagram
- T-01 QFD – Quality Function Deployement
|
10 h
|
8 – Final assessment |
- KS2 – Final knowledge survey
|
1 h |
Date, duration, location and schedule.
You can begin the course when you wish. The course is permanently
open. You have 4 months at your disposition to finish the course.
You choose the place from which you want to study, the only thing
you need is a computer with an internet connection. You adapt your
learning schedule according to your personal preferences.
Target public
Course addressing management systems professionals:
- Quality, environment, health & safety or food safety managers
- auditors
- consultants
- students in food technology and agricultural engineering
Services
- Distance learning sessions
- Free access to the distance learning platform during the entire course
- Tutorate (standard answers, forums) by a specialised auditor
- Course material and case studies
- Certificate
Application, fees and further information
Click HERE to sign up for the course.
For any further enquiry, please contact us
|
|
ViaSyst Management Solutions Limited, 41 Kenilworth Park, Rathgar, Dublin 6W
